General Information

Our Aim
Our aim is to provide quality health care to all of our patients whilst maintaining improved access.  We will endeavour to be helpful and polite at all times and trust this will lead to a long and contented relationship with our patients.

Patient’s Responsibility
Please notify the practice, of any change of address/telephone number as soon as possible.

We also ask that you treat our Reception staff with courtesy and respect at all times.

Chaperone 
We are happy to provide a chaperone service during a Physical examination by a Doctor or Nurse, please ask at reception for further details. 

Wheel Chair

We have a wheelchiar for patient use at the surgery. Should you require use of this please inform reception at the time of booking your appointment or when you arrive at reception and we will be more than happy to get this for you.

Non-attendance of appointments

Please phone and let us know if you cannot attend your appointment at the surgery!

We are experiencing a high number of patients not attending their appointments and failing to inform the Surgery. If you cannot get to the surgery or need to re-arrange your appointment , please call and let us know, by doing so your appointment can then be given to someone else who may need it.

Appointments are prescious please don't waste them.

A missed GP appointment is a cost of £48 to the NHS.

Someone with a minor illness or injury may not be able to get an appointment at the surgery, resulting in them attending the A&E Department unnecessaryly resulting in more costs should you not cancel your unwanted appointment.

PLEASE PHONE AND CANCEL!

YOUR UNWANTED APPOINTMENT COULD HELP SOMEONE THAT REALLY NEEDS THAT APPOINTMENT

SEPSIS IS A RARE BUT SERIOUS COMPLICATION OF AN INFECTION

If your child has any of these symptoms you should take immediate action:-

  • Looks mottled, bluish or pale
  • Is very lethargic or difficult to wake
  • Feels abnormally cold to touch
  • Is breathing very fast
  • Has a rash that does not fade when you press it
  • Has a fit or convilsion

Acting quickly could save your childs life. If your child has any of these symptoms, dont be affraid to go to A&E immediatly or call 999

http://www.nhs.uk/sepsis

CQC - Statement of Purpose
Under the Health and Social Care Act 2008 every registered provider must have a Statement of Purpose. 

A Statement of Purpose is a document which includes a standard required set of information about a service.
The Statement describes:

  • The Provider's aims and objectives in providing the service
  • The kinds of service provided
  • The health or care needs the service sets out to meet
  • The locations where the services are actually provided or provided from
  • Details from the provider including their legal status, and any manager, including the 'address for service' for all registered persons.

Our Statement of Purpose can be found in the document within our downloads section below.

NHS Prescription Charges
These charges apply in England only.  In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £8.80
  • 12-month prepayment certificate (PPC): £104.00
  • 3-month PPC: £29.10

If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.

There is further information about prescription exemptions and fees on the NHS website just follow the link below.

https://apps.nhsbsa.nhs.uk/ppcwebsales/patient.do

Information Governance
Please click here to view our document on how we use your information

Fair Processing Notice

Our GP practice keeps records about your health and the care you receive. These may include:

  • Basic details about you, such as address and next of kin.
  • Contacts we have had with you, sucj as GP appointments and clinic visits.
  • Reports about your health and any treatment or care you receive.
  • Results of investigations , such as X-rays and laboratory tests.
  • Relevant information from other health professionals, reliatives or carers.

To ensure you recieve the best possible care, we may contact you to invite you to participate in health improvement programmes. For example, the NHS Health Check. a cariovascular disease prevention programme for people aged 40-74 not previosult diagnosed with cardiovascular disease.

We may invite you for an appointment using a data processor who works entirely under our direction. Nobody outside the healthcare team in the practice will see confidentail information about you during the invitation process.

We maintain our legal duty of confidentially to you at all times. we will only ever use or pass on information about you if others involved in your care have a genuine need for it.

We will not disclose your information to third parties without your permission unless there are exceptional circumstances, such as when the health or safety of others is at risk, or where the law requires information to be passed on.

You have the right under the Data Protection Act 1998 to find out what information we hold about you. this is known as 'the right of subject access'. If you would like to know more about how we use your information, or if you do not want us to use your information in this way, please contact the Practice Manager.

Downloads
GDPR Privacy Notice
GDPR - How We Use Your Information
PCN Data Sharing Agreement